Our Customer Satisfaction Principles

At CİHAN GRUP, every value we build is founded on the principles of precise timing and absolute reliability. Our customers expect not only high-quality products, but also flawless process management. At CİHAN GRUP, we operate in all our activities with the mindset of “solid product + solid service.”
Our Four Fundamental Steps in Customer Relations
We Share the Process Transparently from the Very Beginning: We clearly communicate all technical details to our customers, including project delivery time, pump installation, number of transit mixers, pouring duration, and the impact of traffic and site conditions. When necessary, we conduct site inspections and plan the entire process in advance. Our goal is to ensure that our customers do not face unexpected time-related, technical, or financial issues.

We Listen: Our customers’ needs may vary depending on site conditions. Therefore, we regularly collect suggestions, requests, and complaints, and record every feedback systematically. In critical matters such as slump values, pouring sequence, and site accessibility, we aim to meet customer expectations at the highest level.

We Simplify: We understand the dynamic nature of concrete pouring operations. For this reason, we analyze in advance:

• Traffic density,
• Site entry and exit arrangements,
• Weather conditions,
• Logistics scheduling,
and carry out all operational planning required to facilitate workflow. Increasing our customers’ time and cost efficiency lies at the core of our service approach.

We Resolve: We handle customer complaints objectively, swiftly, and in full confidentiality, whether they arise from technical issues, delays, or site conditions. Every complaint is recorded in full, the resolution process is monitored in real time, and root cause analyses are conducted to prevent recurrence. After resolution, we always confirm customer satisfaction and gather feedback on how the process can be improved.